1. Introduction
To protect the integrity of Fanmeka, all bids, in the case of live streamed auctions, and all purchases, in the case of live streamed Buy-It-Now sales, are binding and all sales are final.
To receive a refund for an order, please contact usersupport@fanmeka.com.
You may receive a full refund on an item at no cost to you if:
- The item is not utilised and/or unpackaged and you contact Fanmeka within 14 days of receiving your order.
- The item was damaged in shipping.
- The item was clearly sent with damage or in a condition that does not match the listing photos or the demonstration of the item during the seller’s livestream.
- The incorrect item was sent to you.
- In your opinion, or you have a suspicion that, the item is a counterfeit in some way.
2. Refund Reasons & Timelines
| Order Status |
Return / Refund Reason |
Refund Request Timeline |
Request a Cancellation/Refund |
| Order was placed. |
Unintentional bid, fat finger bid, friendly fraud, etc. |
Within two hours from when the order was placed. |
Contact usersupport@fanmeka.com |
| Package received. |
No longer want the item. There were order issues (missing an item, wrong item, counterfeit item, etc.). |
Within 14 days from when the order was received (as a part of your right of withdrawal). |
Contact usersupport@fanmeka.com |
| Order is in-transit / not shipped. |
Package has not yet been delivered, package tracking has not been updated, or package was not shipped at all. |
Within 30 days of placing your order. |
Contact usersupport@fanmeka.com |
Fanmeka reserves the right to deny your refund request and will provide refunds at their discretion on a case-by-case basis. Fanmeka will not be held liable for any package marked as delivered by your postal carrier to the address listed on your account.
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